Overview

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

Responsabilities

  • Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately.
  • Handle transaction queries in case of discrepancies where disputes arise from the customer.
  • Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
  • Speak to merchants or customers to understand and address queries/concerns.

Skills

  • Freshers, knowledge about a customer support app or CRM , such as freshdesk.
  • Communication skills - Exceptional verbal and written communication
  • Interpersonal skills - Friendly and pleasant demeanor over phone and email
  • Attention to detail and accuracy - Excellent organizational skills and multitasking skills. Identify anomalies or suspicious behavior's and act quickly to reduce impact
RAZORPAY
View Details
Profile
Junior Analyst
Location
Bangalore, India, ,India
Stipend
₹3 - 6 LPA / Month
Internship Type
Regular
Website
razorpay.com

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